Your detailing appointments are very important to us at Xodus Motorsports. We understand that sometimes schedules may need to be adjusted. To ensure a smooth process for everyone, we kindly request a minimum of 48 hours (2 days) notice for any cancellations or rescheduling. This policy allows us to notify clients on our waiting list about availability, giving others the opportunity to fill your time slot. The following terms and conditions apply to all appointments:
- We require 48 hours (2 days) notice to cancel or reschedule your booking.
- For appointments booked within 48 hours, a 24-hour (1 day) notice is required for cancellations or rescheduling.
- For appointments made within 24 hours, a 12-hour notice is required.
- If you wish to cancel or reschedule an appointment booked more than 48 hours in advance, and you provide less than 48 hours notice, you will incur a charge of 50% of the service cost.
- For appointments made within 48 hours, cancellations or rescheduling with less than 24 hours notice will incur a charge of 50% of the service cost.
- For appointments made within 24 hours, cancellations or rescheduling with less than 12 hours notice will incur a charge of 50% of the service cost.
- If you cancel or reschedule on the same day as your appointment (without any weather disruption), you will incur a charge of 70% of the service cost.
- If we have already arrived to perform our services and you decide to cancel or reschedule without any weather disruption or fail to be present, you will incur a charge of 80% of the service cost.
- In the event of bad weather conditions, if you need to cancel or reschedule without providing the required notice (48, 24, or 12 hours), you will not be charged.
- Xodus Motorsports reserves the right to alter or amend a booking time or date without penalty but will inform you whenever possible.
- We also reserve the right to cancel or reschedule appointments due to weather conditions or equipment failure without any penalty to the company.
- Xodus Motorsports reserves the right to amend these terms and conditions without prior notice.
We appreciate your understanding and cooperation regarding our cancellation and rescheduling policies, as it helps us provide the best service to all our clients.